Refund policy
Returns, Refunds & Exchanges Policy
Last Updated: June 2026
Return Period
General Merchandise
Returns are accepted within 14 days of delivery provided that:
- The product is complete and includes all original parts
- Original packaging is included
- The item shows only normal handling
- Hygiene-sensitive products have not been used
- Any defects are reported promptly
Sunglasses
Valmonte sunglasses may be returned within 30 calendar days of delivery.
Items must be:
- Unused
- In perfect condition
- Returned with original tags
- Returned with all accessories and packaging
Buy 1 Get 1 Free Promotions
For Buy 1 Get 1 Free promotions:
- Warranty coverage applies only to the paid item
- Free items do not carry individual warranty coverage
- Refund requests while keeping free items are not permitted
- Only one replacement may be provided per promotional order
Defective Products
For paid items, we may offer:
- Replacement
- Partial refund
- Store credit
Free promotional items are reviewed on a case-by-case basis.
Refunds
When approved:
- Refunds apply only to the value of the paid product
- Shipping, handling, and customs fees are non-refundable
- Refunds are processed within 7–14 business days
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a confirmed product defect.
Order Cancellation
Orders may be canceled within 2 hours of purchase.
Delivery Issues
Delivery-related issues must be reported within 60 days of the confirmed delivery date.
How to Request a Return
Contact:
Please include:
- Order number
- Reason for return
- Photos if the item is damaged or defective
- Full name
- Address